You’ve seen Wendy Patrick in her 2021 CLEs entitled: “The Art of Graceful Disagreement”; “Civility in the Courtroom”; “Implicit Bias in the Legal Profession: From Recognition, to Response and Resolution” and “Lawyers on the Rocks: Substance Abuse and Mental Competence”; and earlier in 2022 in “Legal Advertising: Ethical Implications for Lawyers in Cyberspace and Social Media”. Lawyers’ Mutual is now pleased to present Ms. Patrick’s latest CLE: “How to Charm and Disarm: Winning Over Difficult People”. We hope you enjoy it.