Building Strong Client Relationships



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Members of the Beverly Hills Bar Association are eligible for a 10% discount on Smokeball subscriptions

Credit Details
Credit Hours:
Specialty Area:
Credit Type:
Original Air Date:
July 11, 2023
Accredited In:

You may be able to self apply for credits in states not listed. BHBA provides CLE accreditation as described above. 

About the Program

A failure to communicate is the number one grievance cited in bar complaints across the country. But with the use of email and text messaging, attorneys are more responsive than they’ve ever been. So, what gives?.

In this CLE session, we will present an overview of client communication basics, including intake, duties owed to your client, and how technology can help you foster a stronger client relationship. We will also cover common pitfalls that attorneys experience and how you can take steps to avoid landing in questionable, ethical situations.

Join practicing attorney Jordan Turk, Legal Technology Advisor at Smokeball, for this CLE webinar. She’ll share how you can forge stronger relationships with your clients whilst ensuring full compliance with your state bar.

In this webinar, you’ll learn:

– Ways to prevent or mitigate common grievances filed against attorneys

– How you can use legal technology to make clients happier

– Develop strategies for handling difficult clients and situations

– How to handle billing disputes with clients

Meet the Speakers
Jordan Turk
Jordan Turk


Jordan Turk, Legal Technology Advisor, Smokeball

Jordan Turk is a practicing attorney in Texas, and is also the Legal Technology Advisor at Smokeball. Her family law expertise includes appeals, pre and postnuptial agreements, as well as complex property division and highly contentious custody cases. In addition, Jordan has given CLEs across the country on topics ranging from client relationships to proper trust account management. Jordan graduated from the University of Texas at Austin with a B.A. in Classics, History, and Religious Studies. She then went on to attend the University of Arkansas School of Law to earn her J.D. After almost four years of practice with a high-asset family law firm in Houston, Jordan discovered the world of legal technology which ultimately brought her to Smokeball. Jordan has authored and co-authored many articles that you can find in various state bar publications and around the internet. Passionate about giving back to her community, Jordan makes a point of taking pro bono cases whenever possible.

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This program is free for members at the Sustainer or higher level and OnDemand subscribers. Economy members pay the full rate. Join first, then login to BHBA+ to access this program.

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