Drawing on more than 25 years of experience and over 1,000 successfully resolved mediations, this session offers attorneys a rare, behind-the-scenes look at the mediation process from the perspective of a seasoned former federal mediator. Through engaging real-world examples and practical insights, participants will learn some strategies to better navigate emotional dynamics, difficult personalities, and identify the critical moments that shape settlement outcomes. The presentation challenges common litigation mindsets and equips attorneys with tools to become more effective in representing clients in or mediating employment, civil rights, education, or other high-stakes disputes.