Defusing the Impassioned Mindset From Opinion to Perspective
About this program
This program explores effective strategies for managing emotionally charged conversations, focusing on understanding psychological triggers such as cognitive dissonance and emotional drivers like fear, anger, and hope. It provides practical techniques for de-escalating conflict, fostering empathy, and guiding discussions toward productive outcomes in both mediation and everyday interactions.
This training is created with a focus on Attorney Mediators.
This OnDemand CLE program earns 1 hour of General credit in California. It aired October 17, 2024 and features Dr. Debra Dupree, Psy.D.
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