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Alternative Dispute Resolution (ADR)

Nuts and Bolts of Arbitration: Consumer Arbitration

Nuts and Bolts of Arbitration: Consumer Arbitration

$45

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Nuts and Bolts of Arbitration: Consumer Arbitration
About the Program

Learn best practices for consumer arbitration with a focus on fairness, accessibility, and transparency. Adam Shoneck (Vice President, Consumer Division, American Arbitration Association) and Delton R. Henderson (Law Office of Delton R. Henderson) will guide you through the entire consumer arbitration process—from filing to resolution—while sharing techniques to keep time and costs low. The session will also highlight the 2025 updates to AAA’s Consumer Arbitration Rules and their impact on proceedings, along with how practitioners can maximize procedural efficiency for all parties.

Speaker(s)
Delton Henderson
Delton R. Henderson, Esq.

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Law Office of Delton R. Henderson

Delton R. Henderson, Esq. is an attorney and dispute resolution and prevention neutral. Licensed in California and New York, he holds a J.D. from Yeshiva University Benjamin N. Cardozo School of Law and a B.A. in Philosophy from DePaul University. A former FINRA arbitrator, Mr. Henderson currently serves on the national roster of commercial and consumer arbitrators and mediators for the American Arbitration Association. His practice emphasizes procedural fairness, efficiency, and rigorous legal analysis across commercial, consumer, and estate disputes.

He maintains active volunteer involvement with multiple organizations, including California Lawyers for the Arts and Volunteer Lawyers for the Arts. To learn more or contact Mr. Henderson visit: www.lawofficedrh.com.

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Adam Shoneck
Adam Shoneck

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American Arbitration Association

Adam Shoneck is Vice President of Business Development and Outreach at the American Arbitration Association, where he oversees the organization’s consumer case administration teams across the eastern United States. With nearly sixteen years of experience at the AAA, he has held multiple leadership roles focused on operations, business development, and client engagement.

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Accreditation
Credit Hours:
1.00
Specialty Area:
None
Credit Type:
General
Original Air Date:
December 16, 2025
Accredited in:
California

You may be able to self apply for credits in states not listed. Email for accreditation information in your state.

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