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Civility, Emotional Intelligence and Effective Apology

$45

FREE FOR BHBA MEMBERS

Join first, then login to BHBA+ to access this program.

Civility, Emotional Intelligence and Effective Apology
Credit Details
Credit Hours:
1.25
Specialty Area:
None
Credit Type:
Civility
Original Air Date:
April 28, 2025
Credit Eligible In:
California

You may be able to self apply for credits in states not listed. BHBA provides CLE accreditation as described above. Email for accreditation information in your state.

About the Program

The lack of civility among lawyers is a persistent issue, with many attorneys prioritizing aggression over professionalism. This culture of incivility—fueled by competitive pressures, egocentrism, presuming bad faith on the part of others and a win-at-all-costs mentality—leads to unnecessary conflicts, increased stress, and inefficiencies in the legal process. While the courts and bar associations promote civility, enforcement is weak, and bad behavior often goes unchecked.

Learning and practicing Emotional Intelligence (EQ) is an effective way to reduce incivility. EQ allows us to experience our own emotions and those of others without necessarily being subject to them. The practice of EQ allows us to choose to respond, rather than react to emotions.

One application of EQ is effective apology. A well-crafted apology can reduce if not resolve conflict. Conversely, an inartful apology can have the opposite effect, often worse than no apology at all.

In this program, within the context of incivility among lawyers, mediator and functional mindfulness teacher Mark Fingerman will present the basics of EQ and then identify and discuss the elements of an effective and ineffective apology, using examples from public discourse such as “The Slap” at the 2022 Oscars.

The takeaways from this course will be of immediate benefit to those attending in their professional and personal lives.

Meet the Speakers
Mark Fingerman

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Fingerman Mediation

Mark Fingerman is a mediator for civil cases with an emphasis on business, family business, partnership, and trust and estate disputes. Mark’s mediation style derives from 28 years of state and federal trial practice transformed by a masters degree in dispute resolution and mindfulness training as a teacher of yoga, meditation and functional mindfulness, enabling him to offer mindfulness based mediation with an edge.

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Watch any CLE and your certificate is automatically emailed to you within minutes and is also stored in your BHBA+ profile for easy access. Login to BHBA+ and effortlessly visualize your CLE credits, monitor deadlines, and stay ahead of your compliance requirements with our intuitive progress tracking. Stream all CLEs on your phone, tablet, and computer when and where they fit your schedule.

This program is free for members at the Sustainer or higher level and OnDemand subscribers. Economy members pay the full rate. Join first, then login to BHBA+ to access this program.

Watch any CLE and your certificate is automatically emailed to you within minutes and is also stored in your BHBA+ profile for easy access. Login to BHBA+ and effortlessly visualize your CLE credits, monitor deadlines, and stay ahead of your compliance requirements with our intuitive progress tracking. Stream all CLEs on your phone, tablet, and computer when and where they fit your schedule.

Live Webinars are free for all members. OnDemand is free for members at the Sustainer or higher level. Economy members pay the full rate.

NextGen Membership

Courtesy of Lawyers’ Mutual Insurance Company. Attorneys with fewer than three years in practice, law students, and those awaiting bar results receive Sustainer-level membership free of charge.

Free CLE for Public Interest, Federal, State, and Local Government Attorneys and Others

Attorneys who qualify under any of the following categories are eligible for free live and OnDemand BHBA CLEs.

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