De-Escalation Skills for Difficult Clients and Tense Moments

In this program, Paul Gutrecht will examine how specific behavioral and language-based skills can be used to reduce stress—an essential first step in accessing more effective communication. He will then illustrate several converging approaches to communication, allowing participants to identify and apply the methods best suited to their individual circumstances. Finally, through real-world case studies, Paul will demonstrate how to deconstruct a client’s escalating language and perspectives in order to uncover and validate the underlying feelings, wants, and needs are layered underneath.

Upon completion of this program, participants will be able to:

1. Identify at least three separate approaches to more effective, de-escalated communication

2. Identify at least four coping strategies to reduce distress

3. Present resourcing/coping skills for clients to use in real time for managing reactive urges.

4. Identify and use mindfulness-based coping skills for managing one’s own reactions to a client.