Join to access free
Professional members and above get unlimited live and OnDemand CLE, and Sustainer members get 25 OnDemand hours.
Non-member price $45

About this program

This segment provides an in-depth exploration of the administrative and intake skills essential for effective mediation services, with a particular focus on the requirements set forth by the Dispute Resolution Segments Act (DRPA). Participants will learn how to manage the intake process, including the completion of all necessary records, such as administrative and reporting forms, agreements to mediate or arbitrate, and settlement agreements. The segment will also cover the organization and administration of dispute resolution programs, emphasizing the importance of accurate record-keeping, efficient intake and follow-up procedures, and effective communication with disputants and referral agencies.

This training is created with a focus on Attorney Mediators.

This OnDemand CLE program earns 0.5 hours of General credit in California. It aired October 11, 2024 and features Shannon C. Lamb.

Included in Mediation Basics.
Award-Winning. Nationally Recognized. Always Relevant.

Named Best CLE Provider and Best Online CLE Provider by The Recorder in both 2025 and 2026. Built for lawyers, by lawyers, to keep you ahead.

The Recorder Best of 2026, CLE Provider The Recorder Best of 2026, Online CLE Provider The Recorder Best of 2025, CLE Provider The Recorder Best of 2025, Online CLE Provider

Stream anywhere

Watch on your phone, tablet, or computer, whenever it fits your schedule.

Certificate in minutes

Your certificate is emailed automatically and saved in My BHBA+.

Track your credits

My BHBA+ shows your credits, deadlines, and progress in one place.